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1 reviews | Active since Aug 2017

11 Jul 2018, 10:11

ABSA AVAF - Pathetic Accounting

I have just had a major issue with these people. Last monyh I receive a statement that I am R1903.34 in arrears. I make a payment covering my installment plus R780.00 additional against the arrears. This month I receive a statement saying that I am now R8022.69 in arrears. R100+ airtime later and after speaking to 5 different departments who each either gave me a differemt number to call or transfered me to someone else I am told to hold. I was put on hold for ever and no one came back to me which was absolutely deliberate because I insisted on a direct number to one of the senior accountants. This is beyond rediculous!!

0
Replies (2)
Absa
Absa's reply11 Jul 2018, 12:41
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

's update19 Aug 2018, 21:45
Reviewer Update
GDTY Despite the time frame ABSA did infact resolve the issue and my account was adjusted. However, this was done only after I contacted the action line. It appeared that my account was loaded because no one bother to acknowledge my confirmation of private insurance. I suggest one checks statements with a fine tooth comb. This is the sencond time (different businesses) that I have been caught out because I never check statements. Won't make that mistake again. Thank you ABSA.