ABSA AVAF misleading emails on customer statement
Absa send misleading statements to customers on their account, then boom they want to rock up stating that you are in arrears where their statements displays other amount. AVAF its really not saddening
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Replies (3)
Absa's replyOfficial
03 Jun 2021, 11:10Dear Sindi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care Kind regards,Rezona Louw Group Customer Care
Absa's reply03 Jun 2021, 11:10
Official
Dear Sindi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care Kind regards,Rezona Louw Group Customer Care
's updateReviewer Update
04 Jun 2021, 15:12I was even threatened that my car will be repossessed, and was forced to make a half payment by your Risk mitigation officer "Thato Mosidi". That came to approach me, in an approachable manner - where else I was calm and tried to explain the whole situation with ABSA. Where else I promised to make a 2 month payment..
's update04 Jun 2021, 15:12
Reviewer Update
I was even threatened that my car will be repossessed, and was forced to make a half payment by your Risk mitigation officer "Thato Mosidi". That came to approach me, in an approachable manner - where else I was calm and tried to explain the whole situation with ABSA. Where else I promised to make a 2 month payment..
Absa's replyOfficial
07 Jun 2021, 14:34Dear Sindi Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Jun 2021, 14:34
Official
Dear Sindi Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care