ABSA AVAF - *********** and inefficient

ABSA AVAF - *********** and inefficient service consultant and Management team I’ve been trying to resolve my AVAF query for the last 3 months, with no luck. I’ve cancelled a warranty on my finance deal, with the full amount of the refund not allocated to my AVAF account without reason. No one within AVAF seems keen to assist, with everyone giving me the run around and mostly responding via email with the dissatisfying line ‘We are busy investigating’ or ‘My manager will phone you with a response’. As a client, they’ve put all the responsibility on me to follow up with them on my query. And with having access to manager via phone to try and explain, with the service consultants hiding behind this and responds via email after days or does not even respond at all. The AVAF team leader team Vinolan Moonsamy and Ntombi Nzama off-loading responsibility to other business units and showing minimal interest to assist Themba Sithole, VAPS consultant can’t provide proper feedback and is misguided by the apparent Manager Russel Booysen who is apparently busy investigating for the last month. Russel is not available via phone, and apparently is the only one that can assist according to Themba. If issued a final email to ABSA AVAF, and will be forced to possibly proceed with legal action to address their incompetence and poor service.