PN
Pratiksha N

1 reviews | Active since Jun 2018

18 Mar 2021, 09:05

ABSA AVAF *****!

I have been trying to get hold of ABSA AVAF, via email since the beginning of February 2021. I have proof of all the emails which I have sent, as well as the auto responses which I have received. However, I have never received a response from them! I have tried every single e-mail address available and provided on the ABSA website. No response! ***, ***, *** and ***. NO RESPONSE! So what's the actual point of even providing customers with e-mail contact details when clearly, it does not exist!

Long story short: I NEED TO REPORT AVAF *****/A ****! My personal information has been leaked from ABSA AVAF to ******** who have been pretending to be debt collectors. This group of men, based in Soweto, have access to all of my personal information (including my residential address), they have ordered me to meet them at Maponya Mall and have also claimed be outside my house several times, in order to repossess my vehicle! They've been trying to contact me via Whatsapp, which I have proof of. They do not have landline numbers nor e-mail address, which they told me. They have also been contacting me from several different mobile numbers, which I also have proof of! I have been receiving threatening phonecalls after they realized that I am onto them.

THIS IS OBVIOUSLY AN INSIDE JOB!!!

WHO from ABSA is giving out my personal information to ********? WHO is going to be liable for my vehicle and my life if these guys manage to track me? Since they have my residential address, WHICH ABSA PROVIDED THEM WITH! WHO is going to protect my family and I if these guys pitch up at my house and hijack me? Up until today, these guys are still contacting me and I am blocking their numbers as it comes! These guys were probably sold a list of ABSA customer information! How many other people's lives are at risk like mine? How many other people are going to be gullible enough to agree to meet with these guys, only for their vehicle to be ****** or worst, their life to be taken?

But hey, ABSA couldn't care less, right? No wonder they are claimed to be the absolute worst financial services provider and are losing clients by the thousands!

I WANT THIS MATTER INVESTIGATED! I WANT A RESPONSE! I WANT TO KNOW EXACTLY WHO AT ABSA HAS LEAKED OUT MY PERSONAL DETAILS! If this matter is not resolved ASAP, I WILL OPEN A CASE AND MAKE THIS MATTER LEGAL! I am disgusted and ashamed to have even been an employee of ABSA previously.

You guys have just put my life and that of my child at serious risk, as he is always with me!

I WANT ANSWERS!!!

0
Replies (1)
Absa
Absa's reply18 Mar 2021, 13:47
Official
Dear Pratiksha N
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is  C-***2,

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,