MT
Mmule T

1 reviews | Active since Dec 2023

27 Dec 2023, 10:43

Absa AVAF double deduction in December

I received an sms on the 14th of December that my vehicle finance will be deducted on the same day. They deducted the amount twice both on the 14th and the 26th . I have been calling the vehicle finance contact number for the past 2 hours with no success. I need that money so my other debit orders can go through today. This is very unprofessional of absa to assume that firstly everyone gets paid early in December and secondly deducting the amount twice.

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Replies (1)
Absa
Absa's reply27 Dec 2023, 10:45
Official
Dear Mmule Teleki

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number  for your complaint is  C-***4 Kind regards,Group Customer CareGodfrey Ndou