MT
Mmule T
1 reviews | Active since Dec 2023
27 Dec 2023, 10:43
Absa AVAF double deduction in December
I received an sms on the 14th of December that my vehicle finance will be deducted on the same day. They deducted the amount twice both on the 14th and the 26th . I have been calling the vehicle finance contact number for the past 2 hours with no success. I need that money so my other debit orders can go through today. This is very unprofessional of absa to assume that firstly everyone gets paid early in December and secondly deducting the amount twice.
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Replies (1)Absa's replyOfficial
27 Dec 2023, 10:45Dear Mmule Teleki
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareGodfrey Ndou
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareGodfrey Ndou
Absa's reply27 Dec 2023, 10:45
Official
Dear Mmule Teleki
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareGodfrey Ndou
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareGodfrey Ndou
