OP
Obakeng P
1 reviews | Active since Dec 2023
27 Dec 2023, 07:53
Absa AVAF double debits
Absa AVAF sent out messages to inform us about debit dates changes for December...my account was debited on the 14th, but to my surprise another debit of the same amount went out yesterday. This simply proves that the automated debit scheduled for the 26th was never canceled...I'm so frustrated
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Absa's replyOfficial
27 Dec 2023, 10:07Dear Obakeng Phiri
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareGodfrey Ndou
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareGodfrey Ndou
Best regards,
Absa's reply27 Dec 2023, 10:07
Official
Dear Obakeng Phiri
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareGodfrey Ndou
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareGodfrey Ndou
Best regards,