VJ
Vuyisile J
1 reviews | Active since Dec 2018
16 Aug 2022, 10:10
ABSA AVAF and insurance are a ****!
I took a vehicle finance with Absa AVAF, my installment was R5735,09 , but was debited R6494,15. When I called in to ask why, they said it's for extended cover and credit life insurance, they explained the cover over the phone telling me what I was covered for .... When I claimed they told me I was not covered for the incident. They wouldn't even give me a recording for the calls . They didn't even send me the policy documents until I wrote a complaint. They then cancelled my policies for two months without my knowledge , when I called in and asked what's happening, they then reinstated those policies without my knowledge and permission which has made my account to fall into arrears. Now my credit score deteriorating because of this. I'm now gonna stop paying this account until the ombudsman makes a ruling.
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Replies (4)VJ
Vuyisile J's updateReviewer Update
16 Aug 2022, 14:05You are the same person wena Nthanbiseng who was handling my complaint, you could not answer all the questions I asked you. You did not reply to my last email I sent on 12 August 2022 to reverse the decision Dan Sekano took to reinstate those policies without consulting me. How do you reinstate the policies I am complaining about without even asking me? You just ignored my request and continued to close the case. C-***3. C-***0. My account is in arrears because of an error done by your department ( Absa credit life) but I'm suffering from it. Now I couldn't not get a home loan because of this account!!
I'm tired of writing to you for the same issue. I'm going lay a formal complaint with the ombudsman and if those arrears are not removed by my debit date. I will stop paying this account until it's resolved because my account is in arrears and it has already damaged my credit profile.
I'm tired of writing to you for the same issue. I'm going lay a formal complaint with the ombudsman and if those arrears are not removed by my debit date. I will stop paying this account until it's resolved because my account is in arrears and it has already damaged my credit profile.
VJ
Vuyisile J's update16 Aug 2022, 14:05
Reviewer Update
You are the same person wena Nthanbiseng who was handling my complaint, you could not answer all the questions I asked you. You did not reply to my last email I sent on 12 August 2022 to reverse the decision Dan Sekano took to reinstate those policies without consulting me. How do you reinstate the policies I am complaining about without even asking me? You just ignored my request and continued to close the case. C-***3. C-***0. My account is in arrears because of an error done by your department ( Absa credit life) but I'm suffering from it. Now I couldn't not get a home loan because of this account!!
I'm tired of writing to you for the same issue. I'm going lay a formal complaint with the ombudsman and if those arrears are not removed by my debit date. I will stop paying this account until it's resolved because my account is in arrears and it has already damaged my credit profile.
I'm tired of writing to you for the same issue. I'm going lay a formal complaint with the ombudsman and if those arrears are not removed by my debit date. I will stop paying this account until it's resolved because my account is in arrears and it has already damaged my credit profile.
Absa's replyOfficial
16 Aug 2022, 19:37Dear Vuyisile
Thank you for your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply16 Aug 2022, 19:37
Official
Dear Vuyisile
Thank you for your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
VJ
Vuyisile J's updateReviewer Update
18 Aug 2022, 11:17After a horrible experience I with Daniel Sekano and Nthabiseng Sibande, I finally received a call from sis Delani Radebe, she admitted the fault on their department and apologised for the error and asked me what would make me happy going forward, we reached amicable solution and the matter was resolved with just one phone call. Just one phone call!
Thank you sis Delani Radebe for the great response and your awesome client etiquitte.
Regards
VN Jan
Thank you sis Delani Radebe for the great response and your awesome client etiquitte.
Regards
VN Jan
VJ
Vuyisile J's update18 Aug 2022, 11:17
Reviewer Update
After a horrible experience I with Daniel Sekano and Nthabiseng Sibande, I finally received a call from sis Delani Radebe, she admitted the fault on their department and apologised for the error and asked me what would make me happy going forward, we reached amicable solution and the matter was resolved with just one phone call. Just one phone call!
Thank you sis Delani Radebe for the great response and your awesome client etiquitte.
Regards
VN Jan
Thank you sis Delani Radebe for the great response and your awesome client etiquitte.
Regards
VN Jan
Absa's replyOfficial
18 Aug 2022, 12:03Dear Vuyisile
Thank you very much for your comment.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you very much for your comment.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply18 Aug 2022, 12:03
Official
Dear Vuyisile
Thank you very much for your comment.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you very much for your comment.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd