ABSA AVAF and Action Line
Between the AVAF Department and Actionline, this is without doubt the most desperately poor service I have ever received from any financial institution. I have sent MULTIPLE emails to AVAF, and have paid the R 325 fee 2 weeks ago - and all I have asked for 3 times since is a simple response or update. I have dealt with the SM Customer Service Team too and most recently, have sent a long and detailed email to the Action Line - yet here I find myself.
Here are the reference numbers : C-***3 C-***9 C-***8 C-***6 C-***0 C-***6
I literally just want the document I've paid for
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Absa's replyOfficial
24 May 2021, 13:05Dear Hilton Hasson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Absa's reply24 May 2021, 13:05
Official
Dear Hilton Hasson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care