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Mapoo M
1 reviews | Active since Aug 2019
01 Feb 2021, 08:13
ABSA AVAF
Good day kindly advise what am i paying for on my vehicle finance instalment as there is a some amount of R124,29, called the call Centre to explain what insurance is that as i have cancelled the maintenance insurance yet is is still appearing as insurance for maintenance, when i called the Centre i was advised that it is a life insurance. to my surprise no one called me about the life insurance and i do not know what i am covered for. i have been waiting for their feedback as i have asked them to explain about the R124.29 that is on my statement. i need feedback as soon as possible. my account ***4
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Absa's replyOfficial
01 Feb 2021, 11:52Dear Mapoo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply01 Feb 2021, 11:52
Official
Dear Mapoo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd