ABSA Authorisations POOR/NO service

I have been raising an "uncleared" amount on my credit card statement with ABSA. Following many emails and several calls on 19 and 20 May with promises that the matter will be escalated to be resolved to simply find that the matter has not been resolve and still no formal response from ABSA. I am still awaiting ABSA's action to reverse the "uncleared" amount with the original transaction date being 7 May 2025. I further requested ABSA to explain why this is occurring and to find a lasting solution to whatever the problem could be. The retail company stated that the problem is on ABSA's side. A letter from the retail company was also submitted to ABSA on 20 May 2025 with the string of emails. I have no alternative but to resort to social media to voice my displeasure due to ABSA's POOR or rather NO service.