Absa authorisations No communication

I have been trying to get a response from the authorisations department regarding a uncleared transaction for an online payment. There is absolutely no communication from this department. After a few days of back and forth and calls between ABSA agents, so one can give me a reason as to why ABSA is till holding the amount and not clearing it back into my account. All the relevant info has been sent to the authorisations email still with no response. Everytime you call Absa you have on the phone for 30min plus where the agent is trying to get an answer and end up saying please send an email. This is ridiculous. No communication at all from authorisations department and no one can confirm why this is still pending. Can't call and speak to anyone in authorisations, I have been told they only work via email however they never respond to any emails. Hope to get this sorted ASAP.