NE
Nicky E
1 reviews | Active since May 2015
23 Feb 2026, 10:39
Absa authorisations a joke
I phoned Woolworths Financial Services, they said go to the bank, so I went to the bank. The bank said email Absa Authorisations, so I have sent 5 emails to authorisations, requesting that the amount refunded does not reflect on my account. I have sent the authorisation code and the letter from Temu, however they just send a one sentence reply, not even looking at what I sent and close the case. So fedup, I wish Woolworths Financial Service did not utilise Absa as their financial institution. It is like speaking to a bot. Useless!
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Absa's replyOfficial
23 Feb 2026, 13:31Dear Nicky Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply23 Feb 2026, 13:31
Official
Dear Nicky Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe
Best regards,