OJ
Oliver J
1 reviews | Active since May 2025
20 May 2025, 11:31
Absa Authorisations
I send a request to Absa Authorisations department on email *** the 22 April 2025 stating my scenario where money was removed from my account even is the machine said it was declined, the money still went off. Currently the amount is still showing pending on my account. All wanted for Absa was to come back and tell me what is the next step or even resolved it.
I went to the bank and they advise to submit the email. More then a month now and no one has even reply to my mail, although I do send follow up emails asking for feedback.
This is one of the worst services I have experienced with them and I have been a client since 2006.
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Replies (4)0
Replies (4)
Absa's replyOfficial
20 May 2025, 13:06 Dear Oliver Julius, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply20 May 2025, 13:06
Official
Dear Oliver Julius, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
OJ
Oliver J's updateReviewer Update
20 May 2025, 13:38Thank You.
OJ
Oliver J's update20 May 2025, 13:38
Reviewer Update
Thank You.
OJ
Oliver J's updateReviewer Update
20 May 2025, 15:07Thank You Marvellus Chauke for getting my problem resolved in a quick and very professional way. I really do appreciated it.
OJ
Oliver J's update20 May 2025, 15:07
Reviewer Update
Thank You Marvellus Chauke for getting my problem resolved in a quick and very professional way. I really do appreciated it.
Absa's replyOfficial
20 May 2025, 16:41Dear Oliver Julius,,
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards, Marvellus Chauke Customer Value Management
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards, Marvellus Chauke Customer Value Management
Best regards,
Absa's reply20 May 2025, 16:41
Official
Dear Oliver Julius,,
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards, Marvellus Chauke Customer Value Management
It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards, Marvellus Chauke Customer Value Management
Best regards,