LM
Lungile M
1 reviews | Active since Mar 2022
18 Jul 2025, 00:33
Absa authorisations ****
Absa refuses to return the rest of my money that was taken for pre-authorisation. I have only received a portion of my money. They inform me that funds are removed and then weeks later inform me that they are reserved. R1307 in total taken. Only R673 returned to me.
My case numbers have all been closed even though I have remaining funds. When I try to open a new one for them to investigate further, I am told case number is closed.
They refuse to open a new case to trace the remaining funds for me. They also refuse to take the references given by Bolt.
Their customer service has been appalling and downright rude.
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Absa's replyOfficial
18 Jul 2025, 11:27 Dear Lungile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply18 Jul 2025, 11:27
Official
Dear Lungile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards, Group Customer Care Vanessa Crowe