Absa Authorisation is Big Problem

I have been waiting to get my uncleared money back from ABSA after I made a purchase online a month ago. The money never got to the adidas online as the order was cancelled. But absa is still giving me a run around when I need my money to reflect back on my account. I even went to the canal walk branch to enquire about this but they are never able to assist instead they gave me an email address. I sent the email to their authorisation department but I still have not received my money. They are not even replying to emails. I even followed up with a phone but did not get any help. This is beginning to smell like a **** of some sort. It seems like they want people to forget about their monies there. All you hear is that there is a backlog no one is able to tell you when you’ll get the money. I am so sick of this inconvenience. Absa needs to do better their service is disappointing. This is such an inconvenience. I want to use my money but cannot.