Absa Authorisation Department Terrible Service

I'm having a nightmare with Absa I did a World Remit transaction on 4 April 2025 and later cancelled it on 9 April. Since that time my funds are still withheld by their authorisations department and have not been credited back into my Cheque account. I have visited a local branch and the matter has been "escalated" multiple times but until now I still don't have my money and my kids are going to school with no lunch!