KA
Kenneth A
1 reviews | Active since Jul 2018
12 Apr 2025, 14:05
ABSA auth department
Re: C-***6
Logged a case early april to have a reversal made avail into my account, Spoke to Bertha from customer care today at about 14:01 She sends me to complaints who are not open today ***
It’s not a difficult request to have my own money refunded
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Apr 2025, 12:10Dear Kenneth, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply14 Apr 2025, 12:10
Official
Dear Kenneth, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
14 Apr 2025, 12:15Dear Kenneth Augustes,
We value your concerns and request that you provide us with the transaction details. The account number debited, the date, the amount and the reference. Looking forward to hearing from you.
We value your concerns and request that you provide us with the transaction details. The account number debited, the date, the amount and the reference. Looking forward to hearing from you.
Best regards,
Absa's reply14 Apr 2025, 12:15
Official
Dear Kenneth Augustes,
We value your concerns and request that you provide us with the transaction details. The account number debited, the date, the amount and the reference. Looking forward to hearing from you.
We value your concerns and request that you provide us with the transaction details. The account number debited, the date, the amount and the reference. Looking forward to hearing from you.
Best regards,
Absa's replyOfficial
16 Apr 2025, 12:04Dear Kenneth Augustes, Case reference C-***1. We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and request that, at your earliest convenience, you provide us with the transaction details. Please be advised that our office is closing the case, 16/04/2025, because we have not received the information to work on the file. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,
Absa's reply16 Apr 2025, 12:04
Official
Dear Kenneth Augustes, Case reference C-***1. We refer to the below and note that we have not received a reply from you. We understand that you may be occupied and request that, at your earliest convenience, you provide us with the transaction details. Please be advised that our office is closing the case, 16/04/2025, because we have not received the information to work on the file. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,