VM
Velaphi M
1 reviews | Active since Oct 2019
24 Oct 2020, 08:43
Absa Attlyn - Operating hours
I phoned Absa credit card division to request a new card as my current one is expired. To date it was not delivered I optioned to visit Absa Attlyn this morning knowing that they open at 08h00am on a Saturday. By 08h40am they have not opened, they are not answering their phone. No notice on what may be the hold up. This is totally unacceptable as we have to be on long queues for a long time and still have to pay for the service we are waiting for.
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Absa's replyOfficial
26 Oct 2020, 11:42Dear Velaphi
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***4 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***4 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply26 Oct 2020, 11:42
Official
Dear Velaphi
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***4 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***4 .
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,