RC
Rosslee C

1 reviews | Active since Nov 2018

02 Nov 2018, 12:45

absa attitude

The banking app was off today. No decency from the bank to inform their clients. After having stood in the queue for 20 minutes I was told that maintenance is being done on the banking app. When complaining to the assistant bank manager and informing her that I feel like closing my account, because of numerous problems before, the response was" go to the teller they will assist you to close your account". I am in the process of opening an account at another bank.

0
Replies (2)
Absa
Absa's reply02 Nov 2018, 15:08
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply05 Nov 2018, 12:37
Official
Good day Mr Croeser,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details

Best regards,