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Andre K

1 reviews | Active since Oct 2017

22 Apr 2018, 07:43

ABSA ATM's falling apart....

Once again ABSA is excelling at providing a stellar service via their ATM Networks.

Last night I tried to draw some money from the ABSA ATM which is just down the road from where I stay (600 m).... At least being online, after inserting your card, non of the buttons on the terminal is functioning (not to mention that some of the panels are also missing).... Luckily the cancel button works, so I can get my card back... Moving to the next ATM (2 x ABSA ATM's right next or each other), I am able to at least perform my transaction (I have to mention that this ATM is also falling apart, with panels missing, and even the privacy shield at the back of you being missing... p.s. some community members took the initiative to fix these panels last time they were broken or missing).... So after my transaction was approved, I wait, and wait, and wait, and then the ATM tells me there is some technical issue why it can't issue my money.... So not wanting to drive to the next ATM, I decided this morning, to drive to the BP 6 km down the road, to find out that this ATM is also OFFLINE.... As I needed to draw some cash, and not wanting to drive into town or to the local mall, I was forced to use the FNB ATM next to it, which I now also need to pay SASWITCH fees on..... maybe need to switch my accounts to FNB, at least there ATM infrastructure is in a better state, and is ONLINE when required....

0
Replies (2)
Absa
Absa's reply23 Apr 2018, 12:41
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with the ATM numbers if possible the area where they are located, as well as your account or id number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,

AK
Andre K's update24 Apr 2018, 10:35
Reviewer Update
Hi Claudette One of the ATM's down the road from me is 09482, located in Homestead, Germiston. I did not jot down the ATM number next to it.... I previously reported these ATM's via your ATM helpdesk, but nothing was done to resolve it... Also, I am surprised that the company you use to full these ATM's with cash, has not taken the necessary initiative, to actually report the poor state of these ATM's ... I promise you, they are literally falling apart... the 2 little covers that is suppose to hide your hands while entering your pin, is gone.... the key pads are not working.... the privacy shield at the back is gone.... Previously, even some of the green covers where you insert your card was missing.... These 2 ATM's is located next to a SPAR, across from a pharmacy so there is a huge amount of people that utilize these ATM's, especially during month end when there is queues while people are waiting to use them.... that's if they are working.... Not sure supplying my account number or id number is going to make any differences, as ABSA does not feel the need to respond to their clients.... I am still waiting feedback on an issue that I have raised in January, even escalated it to action line..... and still I am waiting.... so if you can get these ATM's fixed, I am sure the rest of the community in the area will really appreciate it... if not, I am sure another bank will jump at getting there ATM's installed in the space you are occupying..... Thanks André ***