OT
Oenone T
1 reviews | Active since Dec 2023
31 Oct 2025, 06:45
ABSA ATM’s compromised
All ABSA atm’s are compromised at present. 3 Incidents happened including to me yesterday. You start a withdrawal transaction then the system slow down and stall. I cancelled the transaction, got my card back, money has been deducted from my account on the statement slip, but no cash????? 3 Times he same issue???? Could be an inside issue. I had to open a case at my o n bank FNB for compensation and investigation. No wonder they are rated lowest in SA.
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Absa's replyOfficial
31 Oct 2025, 11:25Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. We have noticed that you do not have accounts with Absa. If there is cash issue when using the Absa ATM, the correct process to follow is to speak to your bank to contact Absa for further investigation. We fully take accountability on the issue about the ATM not working and we humbly applogise the inconvenience caused to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply31 Oct 2025, 11:25
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. We have noticed that you do not have accounts with Absa. If there is cash issue when using the Absa ATM, the correct process to follow is to speak to your bank to contact Absa for further investigation. We fully take accountability on the issue about the ATM not working and we humbly applogise the inconvenience caused to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,