ABSA ATMs and Service Recovery Department In-Compitent

I have been seriously been inconvenienced by an ABSA ATM at a Total Petrol Station in West Acres Nelspruit on Saturday 26 January 2019. I withdrew an amount of R200 to refuel my car and by some items in the total quick service shop but the money did not release from the ATM.

The ATM restarted after about 15 minutes while i wait and not even a slip was printed to show an error or fault. The ATM came back on without releasing the money. I Called the numbers displayed on the ATM and was told that it automatically reverse within an hour to 24 hours which did not happen. I logged a query/complaint with ABSA on Monday 28th and till this moment i have not received an update. I had to call myself to find out and was told that the ATM might have to be balanced or checked first.

This is really ridiculous. As little as the amount my seem but it has really inconvenienced me