DF
Diwan F

1 reviews | Active since Feb 2015

19 Feb 2015, 21:22

ABSA ATM- Your worst nightmare!

<br> 27th of October 2014 in Sun City-Pilansberg.On the 30th of October 2014 I drew money from an Absa Atm(9669) in Sun City. I put my FNB card in the Absa ATM at 09-23am inserted my pin and requested R1500. An error appeared on the screen. I received a sms that the funds were withdrawn. I immediately phoned Absa ATM services and I gave all the details of what had just occured. He informed me that he can see the error and if the funds did not get reversed within 24 hours, I would need to go into a FNB branch to request for the funds to be refunded, which I did. I asked how long it will take for the funds to be reversed into my account on which the employee rep**** that ABSA balance their ATM's twice a week so I will need to wait atleast two weeks in order to get an answer. Two weeks later I received the money back into my account, however two Months later I received a notification that the R1500-00 went off my FNB Bank account. FNB told me that Absa ran an internal debit order from my account.I phoned ABSA ATM services and spoke to a gentleman who advised me that they can not help me and if I have a problem I can go to the Banks ombudsman.<br>

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Replies (1)
Absa
Absa's reply23 Feb 2015, 15:02
Official
Hello DiwanF,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd