ABSA ATM Withheld R600 – Still No Resolution from ABSA

On 10 June 2025, I withdrew R2000 in cash from an ABSA ATM. Due to a technical issue, the machine did not release the full amount. I was only able to retrieve R1400, with R600 remaining stuck inside the machine before the flap closed.

I immediately contacted ABSA and logged the incident. I was assured that the discrepancy would be investigated, that the notes would be reconciled, and that I would be reimbursed within 3–7 working days. I was also issued a reference number for the complaint.

20th June, I received an SMS stating that my claim had been declined, with no clear explanation. After numerous follow-ups and eventually reaching the complaints department, I was told that “their data indicates the transaction was successful,” yet no further evidence or clarity was provided. I was informed that the matter would be escalated again, but I have still received no update or resolution.

This situation is extremely frustrating and unacceptable, especially since the error was clearly due to a fault on the bank’s side. This was money intended for staff wages, and I had to dip into my personal savings to make up for the shortfall.

I demand that ABSA urgently review this matter, provide a proper explanation, and advise how they intend to resolve the issue and compensate me for the inconvenience and financial impact this has caused.