ABSA ATM Swallows Cash

On the 22 Aug 2017. I did an ATM cash deposit for my Business of R 10100 & the transaction didn't go though. the ATM swallowed the cash & printed out a slip with DEPOSIT IS UNSUCCESSFUL. I was assisted by 1 of the customer care consultants who loaded a service request case N ********** . Its been a week now & I still haven't heard anything from ABSA, I went to the bank last week to give them my affidavit from police and to find out whats going on & I was told that they busy with it. Not even SMS about the progress! I'M SO DISAPPOINTED WITH ABSA & THEIR FALSE PROMISES, POOR COMMUNICATION & INABILITY TO FIX CLIENT ISSUES TIMELY. I mean its not my fault that the ATM had a cash jam, I need to use that money & now i have to wait for slow *********** branch people.