ABSA ATM SWALLOWING CASH

Item: Absa
Rating: 1
Author: Tavonga C

On 4th of July 2018 i went to an ABSA atm to deposit R1000 cash. When i was about to finish the ATM returned R50 back saying the atm could not accept the note. then it just went blank and said "transaction unsuccessful please contact your nearest branch. So the machine retained the R950.

I went to the Branch and they logged a complaint on the system. I was attended to by one Phindiwe Nopapaza and she said my money will be returned. Today 5 days later i went to enquire about the money and she tells me i will have to wait for 2 weeks more weeks.

How can ABSA tell me to wait for 2 more weeks ? Thats totally wrong.

Helpful (0)

Replies (3)

Absa's replyOfficial

10 Jul 2018, 10:21

Dear Customer

Thank you for bringing this matter to our attention.

As this complaint is already logged I will conduct I follow up for you.

Regards

Claudette

Absa's reply10 Jul 2018, 10:21

Official

Dear Customer

Thank you for bringing this matter to our attention.

As this complaint is already logged I will conduct I follow up for you.

Regards

Claudette

Tavonga C's updateReviewer Update

13 Jul 2018, 11:41

I am still waiting for the update of the follow up you made.

Tavonga C's update13 Jul 2018, 11:41

Reviewer Update

I am still waiting for the update of the follow up you made.

Absa's replyOfficial

13 Jul 2018, 14:02

Dear Customer

I have followed up and have been advised that the funds was returned to springs branch, please visit the branch.

Regards

Claudette

Absa's reply13 Jul 2018, 14:02

Official

Dear Customer

I have followed up and have been advised that the funds was returned to springs branch, please visit the branch.

Regards

Claudette