ABSA ATM STOLE MY MONEY

On 03/02/2022 My mother deposited money (R1000.00) at pep for my younger sister, she then sent her the voucher number and pin, my sister went to the absa atm next door Shoprite at Goldspot in Vosloorus, around past 2pm, she entered the voucher number and pin, as the money was processing to come out Loadshedding hit and the money was still in the machine but you could see it, so the atm froze, she then waited for 2 hours for the electricity to come back, eventually around past 4 it came back, the atm machine closed and the money went back into the machine, she then waited a few and did the transaction again, only to be given a slip that says voucher redeemed. she called the helpline 3 times and was told that the person that deposited the money must lodge a complaint. fine on 06/02/2022 my mother went to the pep store where she initially deposited the money, they told her that the money is still there and to use the same details, my sister then went to pep to go and withdraw the money only to be told that the money is not there and that the voucher was redeemed on Thursday around 2pm which is not true, they advised her to go to absa and complain, she went to absa today 07/02/2022 and they told her that there is nothing that they can do she must just lodge a complaint with the ombudsman!??

Please can you assist us as the money that was deposited R1000.00 is for an emergency!!