LT(R
Leonie Thompson (neé Rousseau)
1 reviews | Active since May 2019
02 Jan 2020, 08:06
Absa atm stole my money
I am a loyal Absa client for years, but now ny trust in them is declining. Went to withdraw at a Absa ATM on 1 Jan 2020 and at the last process of loading the money a Technical issue occurred! Got my card back, but no money and even according to my bank app have the money been dispensed. This is the second time it happened to me and even though the previous one was resolves, I had to wait until the ATM has recon and 24 hrs before receiving it back in my account. Very stressful.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
02 Jan 2020, 15:21Dear Leonie
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply02 Jan 2020, 15:21
Official
Dear Leonie
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
LT(R
Leonie Thompson (neé Rousseau)'s updateReviewer Update
02 Jan 2020, 16:51I would like to thank Absa Chatterton branch in Pmb and also Absa social media response for their sincere apology and assistance to rectify the situation. I really need to change my red star on this review to 4 green stars for their response and assistance to resolve the issue.
LT(R
Leonie Thompson (neé Rousseau)'s update02 Jan 2020, 16:51
Reviewer Update
I would like to thank Absa Chatterton branch in Pmb and also Absa social media response for their sincere apology and assistance to rectify the situation. I really need to change my red star on this review to 4 green stars for their response and assistance to resolve the issue.
Absa's replyOfficial
03 Jan 2020, 09:45Dear Leonie
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Jan 2020, 09:45
Official
Dear Leonie
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management