ABSA ATM Stole my deposit

<p>On 27th May at approx 20-00 I attempted to deposit R5000 cash into my ABSA credit card at the Primrose branch, during my transaction the ATM rebooted ejected my card, no slip and no deposit recorded. I immediately called the emergency number on the ATM and I am told that I must go into the branch the following day to open a case. With only 9 people in the customer service que I trhought the processs wouldn't take long. 50 mins later I finally get to the consultant. After explaining what happened I filled in the relivent documentation and am told the turn around time is 10 days which I find unacceptable. Today the 3rd June 16 I recieved an SMS telling me my claim has been rejected. How is this possible? Simple accounting will prove that the ATM has R5000 extra and is not balancing. So not only was my money ******, I am now branded a lier. Why cant the footage on the cctv be reviewed?</p>