ABSA ATM service
In East London, Southernwood branch there are 3 ABSA ATMs, the manager said that 2 of those ATMs are to be used by ABSA bankers and the one is to be used by SASSA card holders, I think this is a case of classism because SASSA card holders also pay for the services and even get charged an additional fee. Please rectify this. Everyone should be able to use the ATM, ABSA please correct this.
Dear Customer
Thank you for bringing this matter to our attention. Whilst we understand your frustration the atms are for all customers who want to use them. The reason why she said so is because when it is pay time for sassa people the queues get too long and other customers do complain in terms of the waiting period spend. We acknowledge your concern and strive into doing good and treating all customers fairly. Please bear with us as we are in the journey of becoming the best institution.
We apologise for inconvenience caused on your side.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Whilst we understand your frustration the atms are for all customers who want to use them. The reason why she said so is because when it is pay time for sassa people the queues get too long and other customers do complain in terms of the waiting period spend. We acknowledge your concern and strive into doing good and treating all customers fairly. Please bear with us as we are in the journey of becoming the best institution.
We apologise for inconvenience caused on your side.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,