Absa ATM ****

I am a victim of a Absa ATM **** which happened on 02/05/2018 I rarely use a ATM to withdraw Money but on the evening of the 2nd May I had to because I use cash for the Sefako Magato Toll gate At 17:50 I stopped at the Doornpoort centre to buy a quick take away for my Children for dinner , as I waited for the food I quickly stepped over to the Absa ATM at the doornpoort spar to draw money to use the next day at the toll gate I noticed my card would not enter the Absa ATM and noticed the screen was on cardless service , a African man approached me and told me that the ATM did the same with him and I should try again so I did and from what I noticed the card went into the machine , I entered my pin and the ATM said it was the incorrect pin for the service and then I pushed cancelled VARIOUS times and nothing happened , I thought the ATM swallowed my card , so I tried to phone ABSA at 18:05 to stop my card but there were no response , I quickly picked up my food and drove to my home around the corner phoning again and then managed to get through at 18:15 I managed to stop my card but the consultant already confirmed that money was withdrawn from my account , which I confirmed was not me , so after the call I went back to the ATM taking photos and then went to report the crime to the police in Sinoville , the Police confirmed that they wanted a original bank statement , where I only had a email copy , I drafted there a affidavit and I went to the ABSA kolonade branch the following morning , I spent my whole day the 3rd of May between Absa and the police station trying to open a police case which I did eventually , I also opened a ***** case with Absa Kolonade Till today no police officer phoned me about my case , I had to phone the Capt telling him , that there were more transaction on my account from the theft and I gave them the details of the oilgro garage where my card was swiped after it was ****** , the Captain confirmed that they only looking at the video material and that is where the investigation stops , awesome justice system any case Absa sent me a SMS with their case number and the name of the investigating officer who's number we have phoned , which stayed unavailable engage till today , I got a letter from ABSA this morning after I phoned them , that they not refunding me and for the garage swipe which was the smallest , they will give me the money out of good faith really I place my hard earned money with Absa , I have to use their hardware and software to use the money that i placed with Absa ,when I wanted to do that my Pin number and card was compromised at their ATM , it was ****** After I received the letter from Absa I felt humiliated and very depressed as I felt injustice has prevailed and i was at one point very positive that Absa would have refunded me as one of their valuable customer and assist me with the dramatic experience but clearly this was not the case , they clearly state it was out of good faith that they are paying back the small amount but are not refunding me for the big amount that was ****** out of my account , the Banks are creating appetite for these crimes through some of their products and we as the consumer always have to bite on the short end of the stick and the ********* are getting away with it , if it wasn't that i had to withdraw Money at that Absa ATM my money would have still be in my bank account , i have spend my time of work and my petrol to make sure i do my part to get justice but to no avail The whole last week i tried to phone the number at Absa to speak to the investigator but till today i can't get through , i had to phone the branch this morning to find out what is going on and then i get a letter that they will not refund me , even there were more money taken from my account as my daily limit allows how secure is your money really