ABSA ATM retained bond money during a deposiit

I used an ABSA atm on the 7th of April around 9:15 am however th ATM retained the cash that I was to deposit into my bond account. I immidiately lodged a complaint with inquiries and was assured the money will be in my account the following day 8 April 2015. Up to today I have not had feedback from AbSA regarding the refund instead I'm getting calls and smses demanding the BOND money. Maybe you are asking yourself why pay for the bond only on the 7th? Well that's because ABSA my very unreliable ABSA decided not to debit as arranged. I am a very unhappy client right now and I must take time off work and spend money and time to get the the Promanade branch to follow up on the inquiry..this is just annoying!! And no I don't want to wait for 10 days I can't afford to wait that long. Afterall we get pulled out of ques in the branches encoraged to use the ATM 's to make deposits only to be frustrated by the protocol and poor service. Totally uncalled for!!