LR
Louis R
1 reviews | Active since Mar 2018
20 Jan 2022, 12:48
ABSA ATM payout SHORT
I withdrew R2000 from an ABSA ATM. The machine only gave me R1850. Now I am trying to get the R150 back. No luck. I placed a complaint with all info on the ABSA website and even received an email stating that someone will call me. Crickets... No call. Then I called their ***** line. The operator told me that I must go to my ABSA branch. I told him that i am not an ABSA customer and the card I withdew with, was a Finbond card. He stuck to his script. "You must go to your ABSA branch". No sense it talking to him any longer
ABSA, how do I get my money back? Kindly assist
Terminal: 4539 Auth # ***3 RNN: ***
Helpful (0)
Replies (3)0
Replies (3)Absa's replyOfficial
20 Jan 2022, 14:36Dear Louis Roodt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Jan 2022, 14:36
Official
Dear Louis Roodt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
LR
Louis R's updateReviewer Update
21 Jan 2022, 08:21Good morning
I have received no call nor email.
Kindly assist
I have received no call nor email.
Kindly assist
LR
Louis R's update21 Jan 2022, 08:21
Reviewer Update
Good morning
I have received no call nor email.
Kindly assist
I have received no call nor email.
Kindly assist
Absa's replyOfficial
21 Jan 2022, 16:32Dear Louis Roodt Thank you for your posting.
Please refer to our email sent to your personal email address on 20 January 2022.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address on 20 January 2022.
Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Jan 2022, 16:32
Official
Dear Louis Roodt Thank you for your posting.
Please refer to our email sent to your personal email address on 20 January 2022.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address on 20 January 2022.
Kind regards,Rezona Louw Group Customer Care
