LR
Louis R

1 reviews | Active since Mar 2018

20 Jan 2022, 12:48

ABSA ATM payout SHORT

I withdrew R2000 from an ABSA ATM. The machine only gave me R1850. Now I am trying to get the R150 back. No luck. I placed a complaint with all info on the ABSA website and even received an email stating that someone will call me. Crickets... No call. Then I called their ***** line. The operator told me that I must go to my ABSA branch. I told him that i am not an ABSA customer and the card I withdew with, was a Finbond card. He stuck to his script. "You must go to your ABSA branch". No sense it talking to him any longer

ABSA, how do I get my money back? Kindly assist

Terminal: 4539 Auth # ***3 RNN: ***

0
Replies (3)
Absa
Absa's reply20 Jan 2022, 14:36
Official
Dear Louis Roodt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
LR
Louis R's update21 Jan 2022, 08:21
Reviewer Update
Good morning
I have received no call nor email.
Kindly assist
Absa
Absa's reply21 Jan 2022, 16:32
Official
Dear Louis Roodt Thank you for your posting.

Please refer to our email sent to your personal email address on 20 January 2022.

Kind regards,Rezona Louw Group Customer Care