SR
STEPHEN R
1 reviews | Active since Oct 2019
23 Oct 2019, 14:02
Absa Atm - not give cash
I am a Capitec Account Holder. On Sunday the 20th October 2019 I draw some cash from an Asa ATM. The money was taken from my balance at Capitec ( ie Absa shows transation took place) The cash did not come out and I waited for about 2 minutes then a slip was printed stating the unfortunately they cant give out any cash due to a technical error. I phoned my bank and they lodged a complaint at Absa and as up to now, no reply from Absa. It was not a very big amount, but the principal by not giving it back. Surely they could have by now done a check and saw that that money was not given out. It is almost like *****ing.
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Replies (3)
Absa's replyOfficial
23 Oct 2019, 15:31Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply23 Oct 2019, 15:31
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
SR
STEPHEN R's updateReviewer Update
23 Oct 2019, 15:36Thank You. Hope to hear from you very soon and that this is not an empty promise. Thank You
SR
STEPHEN R's update23 Oct 2019, 15:36
Reviewer Update
Thank You. Hope to hear from you very soon and that this is not an empty promise. Thank You
SR
STEPHEN R's updateReviewer Update
24 Oct 2019, 14:17It is now 24 hours after your last reply. A lady from Absa phoned me yesterday stating that she would like to close the file now. I said how can you close anything as I have not been refunded as yet. She then stated that I must contact my bank to contact them to expedite this matter. Expediting means to hurry it along....meaning they do have the query from my bank bust for some or other unlogical reason are not responding to it. please,I need an answer.
SR
STEPHEN R's update24 Oct 2019, 14:17
Reviewer Update
It is now 24 hours after your last reply. A lady from Absa phoned me yesterday stating that she would like to close the file now. I said how can you close anything as I have not been refunded as yet. She then stated that I must contact my bank to contact them to expedite this matter. Expediting means to hurry it along....meaning they do have the query from my bank bust for some or other unlogical reason are not responding to it. please,I need an answer.