ABSA ATM GLEN ACRES

Today just before 12 i went to ABSA atm Glen acres to withdraw some cash send only to be affected by loadshedding exactly when the transaction was completed but sadly i did not get the money. My question is WHY IS THAT ATM NOT OPERATING DURING LOADSHEDDING BECAUSE ON GOOGLE IT SAYS ALL ABSAs DO WORK? I needed money so desparate only to find out that the person that sent me must call and log the call..