ABSA ATM Dispensed Counterfeit notes

 Dear Zola Ndawo,  Thank you for bringing your concern to our attention. We value your feedback and want to ensure that we resolve this issue promptly and effectively. To proceed with the investigation, we kindly request that you provide us with the following details:  - Your grandfather's ID and the account number concerned. - The date of the withdrawal, the amount withdrawn, and the ATM number. - A copy of the ATM slip.  Your assistance in providing this information will help us expedite the resolution process. We look forward to hearing from you soon. 

Dear Zola Ndawo, We refer to the below and note that we have not received a reply from you. We understand that you may be occupies and kindly request that at your earliest convenience, you provide us with the following details: - Your grandfather's ID and the account number concerned.- The date of the withdrawal, the amount withdrawn, and the ATM number.- A copy of the ATM slip. Please be advised that our office will proceed to close the case if we do not hear from you by 30/02/2026 at 12:00. If you are dissatisfied with the outcome and need more help, please let us know, and we will reopen the case for further review.  Once again, we extend our unconditional apology for any inconvenience this may have caused. 

Dear Zola, Thank you so much for the reply. I noticed that you highlighted three amounts on different dates. Did the ATM dispense **** notes for all the amounts highlighted? Please confirm the ATM number and send us the ATM slips for the respective dates. Additionally, we would require more information as to when your grandfather realised that the notes he received were ****. For example, if he received the notes on 07/01/2026, when did he realise that the notes were **** and how? where not all notes were ****, please provide more information, including the date of the withdrawal and the amount, how much was ****, and what the **** denominations were (for example, R200 x2; R50 x3 ect). On which dates were the **** notes reported to Absa? Please note that our ATMs are highly regulated and electronically monitored, and any **** note will immediately show on the ATM audit and will be rejected by the system and the machine. We take this matter seriously and request that you provide more information about the notes in question. The highlighted amounts are not sufficient for the investigation team to conduct an audit, and we kindly request that you adhere to the above request when replying to this email. Looking forward to hearing from you soon.