HV
Henry V
1 reviews | Active since Aug 2020
24 Aug 2024, 08:26
Absa ATM disaster in velddrif (western cape)
Absa Atm's in Velddrif (western cape) is unavailable most of the time. I suggest they must remove it completely, it will be less of a disruption.
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Replies (2)0
Replies (2)
Absa's replyOfficial
26 Aug 2024, 09:28Dear Henry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's reply26 Aug 2024, 09:28
Official
Dear Henry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
28 Aug 2024, 08:05Dear Henry
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to capture your complaint on the bank's system and also confirm if the specific ATM's are located at a branch or complex.
Please provide our office with this information by the close of business on 28 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to capture your complaint on the bank's system and also confirm if the specific ATM's are located at a branch or complex.
Please provide our office with this information by the close of business on 28 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply28 Aug 2024, 08:05
Official
Dear Henry
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to capture your complaint on the bank's system and also confirm if the specific ATM's are located at a branch or complex.
Please provide our office with this information by the close of business on 28 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to capture your complaint on the bank's system and also confirm if the specific ATM's are located at a branch or complex.
Please provide our office with this information by the close of business on 28 August 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL