ABSA ATM Diepsloot Mall Complain

Good day we deposited money on sunday 1 April at ABSA ATM diepsloot(10649) and the transaction was unsuccessful. I then immediately called ATM control call answered by Vusi Makafula who checked and confirmed that the ATM is full and the money its Jammed, He advice we go on Tuesday to the ATM branch and log a complain since Monday was a holiday. Tuesday we went to the Branch laid a complain and got reference no( ********** ) with SLA of 3 days. Today i called in at the branched and spoke to the consultant you captured my Complained Charity and she advice that the complain has not been actioned as yet she spoke to ATM controllers today and they told her it will take time for them to investigate. its already a week and on the slip its 3 days SLA and they have not worked on my complain and the answer i get it will take time. What does "it will take time" mean? how long do i have to wait to get my money, why do they put 3 days SLA if they know its not accurate? I need someone to assist and give me proper SLA it will take time doesn't give me answer of when i am getting my money.