ABSA ATM did not release money but money deducted from my account.

Item: Absa
Rating: 1
Author: Takalani N

ABSA has not responded after calling their call centre last week Monday on 13 January 2020 when their ATM machine did not release R250 I was withdrawing yet the amount was deducted from my account - this happened at Parkade centre in Cape Town CBD. My name is Takalani Nemaungani - ***

Helpful (0)

Replies (2)

Absa's replyOfficial

24 Jan 2020, 09:32

Dear Takalani,

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.

Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply24 Jan 2020, 09:32

Official

Dear Takalani,

Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's replyOfficial

27 Jan 2020, 11:54

Dear Takalani,

We refer to the above, and advise that we have sent you an email requesting more information. Please reply back at your most convenient time for us to assist further. Thank you.

Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply27 Jan 2020, 11:54

Official