Absa Atm Despatch did not despence my money MACHINE WENT OFF LINE

On the 03-01-2018 I went to draw money at a Absa ATM machine I am a Capitec client as there is no Capitec Machine up to standard in my area I have to use other machine how ever the Absa ATM switched off just before my money was suppose to be released , I have contacted Absa and Capitec about 10 times or more they don't give me feed back on this just say I must wait 30 days which is ******* because bottom line her is its not my fault the machine hit off and as far as I am concerned I want my money , the call center just say wait 30 days just give my money back so I never have to deal with absa again I moved from Absa as they never gave me great service always an issue with Absa. SORT THIS OUT I WANT MY MONEY