ABSA ATM deposit failure - Told to wait 5 Days for a Technician

My daughter deposited a sum of money in the ATM at Tygervalley Centre, Cape Town today. The transaction failed and did not return her money. It just printed out a receipt saying the transaction failed. She immediately went into the branch to report the issue. She was then told there was nothing they could do and she must wait till Tuesday next week for a Technician.

This is completely unacceptable. Such a failure should result in a support call being logged immediately and the matter resolved urgently. Worst all is that the ATM was not even shut down, so the same issue will also happen to other users.