ABSA ATM DEPOSIT COMPLAINTS

Absolutely APPALLED at the service I have received from ABSA complaints department. There is absolutely 0 consideration for your clients on errors on your side and this is clearly evident by existing complaints on the same issue on this platform.

I had an ATM cash deposit fail on the 6TH of April, followed protocol and got in touch with a consultant that took down details. Including all details from my slip the ATM gave me, ACKNOWLEDGING the faulty machine. Whereby I was frustrated already as one does cash deposits at ATM for urgency.

Consultant logged query and I received a sms acknowledging the case and the next morning consultant Lizette Majavie sent me a sms, that she will sort it out in 2-3days and I will be getting constant updates.

I called on the 4TH day, whereby another consultant then told me it ACTUALLY takes 5-7 working days. Which is totally unprofessional that you LIE to your customers and we must just accept it from errors on your systems inconveniencing US that WE as your clients PAY for.

Today was the 16TH of April and I did not receive an update, past the 7 working days which the other consultant said it would be resolved.

So I got highly upset and called a good few times in which I was asked for my slip details AGAIN. Proving that absolutely NOTHING was done in the 11 days with this matter.

I then had to RESEND my slip and later get my first update at 10pm on the 16th of April from Lizette Majavie that my claim was unsuccessful and I should go into the branch.

How the HELL could it be if I have a slip as proof that there was an error on your ATM. This is completely unacceptable and I will DEFINITELY be taking this further. I am totally appalled by your system’s and your employees. This coming from errors on YOUR end inconveniencing your clients.