ABSA ATM and Bank Matter Unresolved

On the 11 Aug 2019 I went to a garage in Springs to fill petrol and found that their absa card device to pay wasnt working. I then jumped out my vehicle embarrassed as hell to go to the Absa atm to draw money and lo and behold the atm wasnt working. Nonetheless the transaction from the atm was unsuccessful and the receipt i received stated that my withdrawal was unsuccessful and would be reversed. Thankfully i ended up withdrawing cash from the FNB atm. The card device transaction reversed immediately into my account however to date the atm withdrawal did not reverse back into my account. I called Absa bank and they told me to take my id and my card to the closest absa bank to that atm so that absa can review the video footage. Why do i need to be inconvenienced by this when the atm slip reads "transaction was unsuccessful and will be reversed automatically"? The money went off my account incorrectly but did not go back into my account nearly 02 weeks later!!! I am very disappointed with absa service on this matter. I will not go to the bank and i am going to wait and see how long absa takes to resolve this transaction. I will never draw money from an absa atm ever again if this is how long a problem takes to get resolved!!