Absa atm

I swear absa is dealing with me. Sat the 21 nov i tried to withdraw R1700 and i got an error message saying (due to a technical error cash cannot be issued out) but it went off my account. Luckily i was at the branch so i quickly rushed in explained. The customer care personnel said she will log a case but can only be done Monday. Monday i get an sms saying its been logged and she called to tell me and i should receive an update in 3-5 days. Wednesday i go in i was told i they will get back to me after atm balancing. Today i called and the same person i logged my case with said she was busy and will call me back. Never got back to me Absa has poor customer service. I am the one who calls in or goes in to get a simple update. This isnt my first encounter with their customer service, in all encounters it always failed. No sense of urgency or care.