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nomathubamhlophe N

1 reviews | Active since Jul 2012

12 Dec 2016, 20:44

absa atm

<p>I have been trying to get assistance from absa since the 5 Dec assume this is call number [EC: e40c9289]</p> <p>This is my story i sent to absa email for customer assistance:<br />Please can any one assist me. I went to ABSA ATM Health Emporium Midrand on the 5 Dec 2016 at around 7:10. I withdrew money and bought telkom airtime for R99. I received the money but never received the airtime as the ATM had no slips. I have tried calling ***on the 5 Dec after work and there told me must call during office hours and they do not think ATM is absa maybe it absa express. I called again on 6 Dec 2016 today and lady made me hold for 15min checking the ATM and said it was not absa, she refered me to absa expess and they also said it not their ATM. I would like assistance on who does ATM belong to and how can i be assisted with my airtime issues</p> <p>Regards<br />Noma Nkehli<br /> ********** 701</p> <p> </p> <p>After this experience i am not sure if this ATM is a valid ATM and also why no one from absa has contacted me. I have bank with ABSA for close to 10 years but after this experience really feel maybe this might not be bank i want to continue with.</p> <p> </p>

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Replies (1)
Absa
Absa's reply13 Dec 2016, 09:51
Official

Dear Nomathuba

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,