Absa Atlasville - Rude and *********** staff

I made a payment into ABSA Credit Card (using the Public Recipient search) and using the Bank Account number as reference (where the money should be allocated to). Unfortunately the Bank account number given was a cheque account and not a credit account.

My customer who was supposed to receive the money visited ABSA Atlasville branch enquiring about the payment and the steps we need to take in order for that money to be released, as the reference number was incorrect.

The lady from ABSA phoned me, because she did not understand fully what the issue was. After explaining everything to her, she told me that i must be mistaken as there is no such thing as a Absa Credit Card account. I explained that I used the Public Recipient search and chose the ABSA Credit Card option - hence the account does exist. She rudely told me that I DO NOT WORK AT ABSA and I do not know what I am talking about. She said that I could not get my money back as the account does not exist. She was very rude and unprofessional - I really wish I took her name as I do not believe that she should work with people and she is giving Absa a bad reputation.

After my discussion with her, I phoned Absa Credit Card devision, where a nice gentleman told me that I should email *** and ask them to reverse the payment.

How does the employee from ABSA Atlasville not know how Credit Card Payments are done???