Absa At Its Worst Again

It has been a week since I have logged a complaint with Absa regarding money been taken out of my account which should not have been taken out of my account. I was advised that I will be contacted on the 6 August 2020.. As usual no one has contacted me.On Friday the 7 August 2020 a lady called me and assured me that by the 11 August my issue will be dealt with as the 10th August was a public holiday. I waited all day yesterday sent emails and tried calling the contact number that i was given but got through to no one. Today I sent another email.no reply.. I then called the call centre and insisted to be put through the lady assisting me.. Half an hour later she advise me tjat she is waiting upon the manager from the escalation team who advised her she has a timescale of 4 days to attend to my issue. I asked to be put through to some one that is higher than the escalation team and was adbised this is not possible. Its 8 days later and im still not assisted. Can someone please advise me what the next step is or can I take Absa up further regarding this.