Absa at it again!!!!

So here are again... Another issue with Absa.

Last year I had a burst geyser, July 2020. They called in a company to come. All goes well,they come asses and say they will be back to replace the geyser through the roof. Little did I know that was the beginning of a nightmare.

I'm November, when the rains start, I have a leak in the house, around the area the geyser was replaced. I call and I am requested to pay the access amount even when I explain that this is around the same area that the tiles were removed to replace the geyser. They then send the same company to come and check the issue. I complain that that they sent the initial company, which I think was FOGI. FOGI calls me to say they will come the next day. An hour or so later after the call. They come into my yard, open the gate, close it and knock. I ask Absa how they insure that their clients are safe if a plumber can call give a date and comes on another day without a call and drives into my yard, closes the gate behind them, which is not safe for me. No one from Absa feels I deserve an apology, they forward the complaint to the plumber who calls to apologize, but who do I have the contract with? Anywho eventually I am refunded my access after many fights and rude agents that dnt feel they represent Absa and owe me an apology for the service.

Today on the 25th of April 2021. My geyser is tripping the main switch and is again leaking. I call Absa, I AL told my details dnt appear. Again FOGI is coming. Wish me luck. I am anxious just thinking of the experience I will recieve.