ABSA @ Horizon Horrible Service

The Absa branch in Horizon, Roodepoort has the worst service I have experienced. I went there to withdraw money through western union and was told that there was an issue with my ID and I need to visit my nearest home affairs office. There is absolutely nothing wrong with my ID, as I have gone to that very same branch before to withdraw from western union. When I asked what is wrong, I was told that I don't look like the picture in my ID, and I will need to have it verified by home affairs. This is highly insulting. The teller judged me based on my appearance ( I was wearing shorts, sneakers, and a baseball cap as I had just come from the gym) and assumed that because I am a black man that I must be trying to **********ly withdraw money. I had my South African ID with me, as well as my proof of residence. To make matters worse, I went there the day before in the afternoon, and was assisted by the exact same teller. After making me wait for 30 minutes while she had a discussion with colleagues, she came back to tell me that their systems were offline.

I don't bank with ABSA because of this sort of thing, as they have a history of profiling customers. I am forced to use the branch in Horizon, because it is the only one in my area that has a western union branch. I am disgusted by the treatment I received today, and I would advise any young black man to avoid ABSA at all cost. There is nothing worse than being treated like a common ******** when all you are trying to do is access your own money.