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Danie E
1 reviews | Active since Mar 2011
02 Jan 2025, 14:52
ABSA - Asza-2***8
I was ****med on 24/09/2024 and immediately informed ABSA and stopped my card. But the transaction still went off my account 3days later. A month later ABSA informed me that they are not going to refund me the money. I raised a dispute and till now have not had any feedback. I keep phoning and then they tell me someone will get back to me.
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Absa's replyOfficial
03 Jan 2025, 12:51Dear Danie Engelbrecht, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply03 Jan 2025, 12:51
Official
Dear Danie Engelbrecht, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,